James Cash Penney Quotes
"Change is vital, improvement the logical form of change."
- James Cash Penney
(Related: Change, Improvement)
"Clock watchers never seem to be having a good time."
- James Cash Penney
(Related: Time)
"The disciplined are free."
- James Cash Penney
"A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition."
- James Cash Penney
(Related: Business, Idea, Fear, Competition, Nothing, Public)
"A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization."
- James Cash Penney
(Related: Future, Rest, Service)
"The art of effective listening is essential to clear communication, and clear communication is necessary to management success."
- James Cash Penney
(Related: Art, Success, Management, Communication, Listening)
"The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman."
- James Cash Penney
(Related: Will)
"The best teamwork comes from men who are working independently toward one goal in unison."
- James Cash Penney
(Related: Men, Goal, Teamwork)
"Courteous treatment will make a customer a walking advertisement."
- James Cash Penney
(Related: Customer, Treatment, Walking, Will)
"The greatest teacher I know is the job itself."
- James Cash Penney
(Related: Job)
"The Golden Rule finds no limit of application in business."
- James Cash Penney
(Related: Business)
"The men who have furnished me with my greatest inspiration have not been men of wealth, but men of deeds."
- James Cash Penney
(Related: Men, Inspiration, Wealth, Deeds)
"The problem with the bronco is to get on and stay on. This is the problem with the Golden Rule-to understand and apply."
- James Cash Penney
"The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself."
- James Cash Penney
(Related: Thought, Care, Mind, Rest)
"The well-satisfied customer will bring the repeat sale that counts."
- James Cash Penney
(Related: Customer, Will)
"Theory is splendid but until put into practice, it is valueless."
- James Cash Penney
(Related: Practice, Theory)
"There has never been a time when a career in the Penney Company was not a challenge that brought out the best in a man."
- James Cash Penney
(Related: Time, Career, Challenge, Company, Man)
"There's no better friend to any merchant than a fair competitor."
- James Cash Penney
(Related: Friend)
"Too many would-be executives are slaves of routine."
- James Cash Penney
(Related: Routine)
"We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store."
- James Cash Penney
(Related: Buying, Jobs, Right)
"We get real results only in proportion to the real values we give."
- James Cash Penney
(Related: Values, Results)
"The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization."
- James Cash Penney
(Related: Strength)
"No business can succeed in any great degree without being properly organized."
- James Cash Penney
(Related: Business, Being, Succeed)
"The keystone of successful business is cooperation. Friction retards progress."
- James Cash Penney
(Related: Business, Successful, Progress, Cooperation)
"Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others. Don't be an automaton."
- James Cash Penney
(Related: Thoughts, Thinking)
"Success cannot come from standstill men. Methods change and men must change with them."
- James Cash Penney
(Related: Change, Men, Success)
"Selling is our No. 1 job. Never get away from selling a lot of merchandise personally. The more you sell the more you learn."
- James Cash Penney
(Related: Selling, Job)
"Salesmanship, too, is an art; the perfection of its technique requires study and practice."
- James Cash Penney
(Related: Art, Perfection, Practice, Study)
"Salesmanship is limitless. Our very living is selling. We are all salespeople."
- James Cash Penney
(Related: Selling, Living)
"Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust."
- James Cash Penney
(Related: Trust, Responsibility)
"No serious-minded man should have time for the mediocre in any phase of his living."
- James Cash Penney
(Related: Time, Living, Man)
"No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn't."
- James Cash Penney
(Related: Company, May, Today, Tomorrow)
"My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people."
- James Cash Penney
(Related: People, Job)
"Men are not great or small because of their material possessions. They are great or small because of what they are."
- James Cash Penney
(Related: Men, Possessions)
"Luck is always the last refuge of laziness and incompetence."
- James Cash Penney
(Related: Incompetence, Laziness, Luck)
"It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration."
- James Cash Penney
(Related: Children, Consideration, Practice)
"It is the service we are not obliged to give that people value most."
- James Cash Penney
(Related: People, Service, Value)
"Success will always be measured by the extent to which we serve the buying public."
- James Cash Penney
(Related: Success, Buying, Public, Will)
"Do not primarily train men to work. Train them to serve willingly and intelligently."
- James Cash Penney
(Related: Men, Work)
"Every man must decide for himself whether he shall master his world or be mastered by it."
- James Cash Penney
(Related: Man, World)
"No matter what his position or experience in life, there is in everyone more latent than developed ability; far more unused than used power."
- James Cash Penney
(Related: Experience, Power, Life, Ability)
"Exchange ideas frequently."
- James Cash Penney
(Related: Ideas)
"It is always the start that requires the greatest effort."
- James Cash Penney
(Related: Effort)
"Growth is never by mere chance; it is the result of forces working together."
- James Cash Penney
(Related: Growth, Chance, Result)
"Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership."
- James Cash Penney
(Related: Leadership, Trust, Quality, Confidence, Cooperation, Honor, Satisfaction, Service, Worth)
"I believe a man is better anchored who has a belief in the Supreme Being."
- James Cash Penney
(Related: Belief, Being, Man)
"I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier."
- James Cash Penney
(Related: Trust, Customer, Want)
"I was long brought up to think that it was nothing short of a crime to miss a sale."
- James Cash Penney
(Related: Crime, Nothing)
"I believe in trusting men, not only once but twice - in giving a failure another chance."
- James Cash Penney
(Related: Men, Failure, Chance, Giving)
"I do not believe in excuses. I believe in hard work as the prime solvent of life's problems."
- James Cash Penney
(Related: Work, Life, Excuses, Hard work, Problems)
"I cannot remember a time when the Golden Rule was not my motto and precept, the torch that guided my footsteps."
- James Cash Penney
(Related: Time, Footsteps)